Frequently Asked Questions
CAN I CANCEL MY ORDER IF I CHANGE MY MIND/ORDERED IN ERROR?
ANY GOODS THAT HAVE BEEN DESPATCHED AND ARE LATER CANCELLED WILL BE SUBJECT TO A RE-STOCKING CHARGE, TO BE PAID BY THE CUSTOMER. IF GOODS ARE NOT REQUIRED ON ARRIVAL, OR ARE INCORRECT DUE TO A MISTAKE MADE ON ORDERING, PROVIDING THEY ARE UNUSED AND IN ORIGINAL PACKAGING, A REFUND CAN BE PROCESSED, MINUS RE-STOCKING AND TRANSPORTATION CHARGES.
WHO SHOULD I CONTACT IF I HAVE A QUERY ABOUT MY ORDER/DELIVERY?
YOU SHOULD CALL OUR SALES TEAM ON 0161 442 9174 IF YOU HAVE ANY QUERIES RELATING TO YOUR ORDER OR DELIVERY.
MY GOODS HAVE ARRIVED DAMAGED, WHAT SHOULD I DO?
ALL GOODS SHOULD BE CHECKED IMMEDIATELY ON DELIVERY. ANY DAMAGES MUST BE MARKED ON THE DELIVERY NOTE. PLEASE CALL US IMMEDIATELY IF YOUR GOODS ARRIVE DAMAGED
DO I GET A WARRANTY WITH MY GOODS?
EACH PRODUCT PAGE WILL SHOW THE WARRANTY THAT COMES WITH THE UNIT. IF A PRODUCT COMES WITH A PARTS ONLY WARRANTY LABOUR WARRANTY CAN BE ADDED FOR AN ADDITIONAL COST. PLEASE CONTACT OUR SALES TEAM FOR PRICING
MY PRODUCT IS NOT WORKING AS IT SHOULD, CAN AN ENGINEER BE SENT OUT?
IF YOUR CABINET CAME WITH, OR YOUR CHOSE TO TAKE OUT LABOUR WARRANTY ON ORDER, THEN WE WILL SEND AN ENGINEER OUT TO DIAGNOSE THE PROBLEM, AND SEND PARTS OUT TO BE FITTED IF REQUIRED. IF YOU PURCHASED THE CABINET WITH A PARTS ONLY WARRANTY, YOU WILL NEED TO ARRANGE FOR AN ENGINEER TO COME OUT TO DIAGNOSE THE PROBLEM. WE WILL THEN SEND PARTS OUT ON RECEIPT OF ENGINEERS REPORT.
HOW LONG DOES DELIVERY TAKE? STANDARD DELIVERY OF STOCKED ITEMS IS 3-5 WORKING DAYS. IF YOU REQUIRE DELIVERY ON A SPECIFIC DAY, PLEASE CONTACT OUR SALES TEAM. FACTORY ORDER ITEMS ARE USUALLY DELIVERED WITHIN 4-6 WEEKS.
STANDARD DELIVERY OF STOCKED ITEMS IS 3-5 WORKING DAYS. IF YOU REQUIRE DELIVERY ON A SPECIFIC DAY, PLEASE CONTACT OUR SALES TEAM. FACTORY ORDER ITEMS ARE USUALLY DELIVERED WITHIN 4-6 WEEKS.
IS DELIVERY INCLUDED IN THE PRICE?
KERBSIBE DELIVERY TO UK MAINLAND IS INLCUDED IN ALL ORDERS OVER £200+VAT. FOR ADDITIONAL SERVICES PLEASE CONTACT OUR SALES TEAM. HIGHLANDS, ISLANDS AND SOME POSTCODES WILL BE SUBECT TO DELIVERY CHARGES.